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How to Handle Employee Complaints and Grievances


This post from Intuit Quick Books by Megan Sullivan  gives you a very logical process that you can easily implement regardless of the size of your business.

Every employer hopes that their employees are always happy and satisfied with their work and working conditions. But in spite of your best intentions and preparation, employees may have an occasional concern or complaint that they would like to share with you and the company. As a business owner and manager, it is your job to make sure that everyone can communicate their concerns in a productive manner.

What Justifies a Complaint or Grievance?

It may seem like an easy question to answer, but there is no single cut-and-dried definition. A complaint or grievance can be a real or imagined feeling of dissatisfaction that an employee experiences in the course of their job. These complaints or grievances must then be communicated to management or the organization at large.

So what is the best way to handle complaints or grievances? How can you be sure that you are giving each complaint its proper attention and assuring employees that their concerns are being heard?

Let’s examine some of the best ways to address employee complaints and manage their outcomes. <Continue Reading>