Intuit Small Business Blog, by Brett Snyder on March 19, 2014
As you may recall, Cranky Concierge switched to using Google Apps for email last year to improve the reliability and functionality of our communications system. This past week, however, a quirky little feature left us in hot water with a client. All we could do was fix the problem and rely on our customer-service skills to save face.
If you use Google Apps for email, you probably have Groups set up. This lets you establish a group that acts as an email alias and forwards messages to multiple addresses. Cranky Concierge’s main address (info@) is nothing but a group that forwards email to various employees. <READ MORE>