In the Trenches: Relying on Customer Service When Technology Fails

Intuit Small Business Blog, by Brett Snyder on March 19, 2014

As you may recall, Cranky Concierge switched to using  Google Apps for email last year to improve the reliability and functionality  of our communications system. This past week, however, a quirky little feature  left us in hot water with a client. All we could do was fix the problem and rely  on our customer-service skills to save face.

If you use Google  Apps for email, you probably have Groups set up. This lets you establish a group that acts as  an email alias and forwards messages to multiple addresses. Cranky  Concierge’s main address (info@) is nothing but a group that forwards email to  various employees. <READ MORE>

 

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