Terms and Conditions for Dytech Group, Inc.
The following terms and conditions govern the relationship between DYTECH GROUP, Inc. (“us,”, “our,” “we,” or
“DYTECH GROUP”) and you, and limits our liability for any services or products that we provide to you. Please read
these terms carefully and keep a copy for your records.
a) Scope. This agreement (this “Agreement”) governs all services that we perform for you, as well as any licenses, services,
or products that we facilitate for you, or that we sell or re-sell to you (collectively, the “Services”).
b) Statements of Work. The Services are not described in this Agreement; instead, we may perform a requested or required
service for you or, from time to time you will be provided with a quote, proposal, statement of services or statement of
work (each a “SOW”) that describes, summarizes, and/or defines the scope and provision of the Services. By accepting
our Services and/or an applicable SOW, you agree to the terms of this Agreement. If you do not agree to the terms of
this Agreement, then you should not retain DYTECH GROUP’s services or accept a SOW.
c) Versioning. The version of this Agreement can be identified by the “Last Updated” reference located at the bottom of this
document. Upon agreeing to an SOW, you should refer back to this document and note the version of this Agreement
that applies to that particular SOW.
d) Conflict. If there is a specific, material difference or a direct conflict between the language in a SOW and the language in
this Agreement, then the language of the SOW will control.
a) Environment. In this Agreement, “Environment” means, collectively, any computer network (cloud-based or
otherwise), computer system, peripheral or device (virtual or physical) acquired, installed, maintained, monitored, or
operated by us for you or on your behalf pursuant to a SOW. To avoid a delay or negative impact on our provision of
the Services, during the term of the Services we strongly advise you to refrain from modifying or moving the
Environment or installing software in the Environment, unless we expressly authorize such activity. We also request
that you notify us if you replace any of your personnel who are involved with the administration, operation, or
maintenance of the Environment for your company, such as the replacement of your IT personnel in co-managed
situations. In all situations (including those where we are co-managing an Environment with your internal IT
department), we will not be responsible for changes to the Environment or issues that arises from those changes that
are not authorized by us.
b) Requirements. Everything in the Environment must be genuine and licensed—including all hardware, software, etc. If
we ask for proof of authenticity and/or licensing, you must provide us with such proof. If we require certain minimum
hardware or software requirements (“Minimum Requirements”), you agree to implement and maintain those
Minimum Requirements as an ongoing requirement of us providing the Services to you.
c) Updates. Patches and updates to hardware and software (“Updates”) are created and distributed by third parties—
such as equipment or software manufacturers—and may be supplied to us from time to time for installation into the
Environment. If Updates are provided to you as part of the Services, we will implement and follow the manufacturers’
recommendations for the installation of Updates; however, (i) we do not warrant or guarantee that any Update will
perform properly, (ii) we will not be responsible for any downtime or losses arising from or related to the installation,
use, or inability to use any Update, (iii) we will not be responsible for the remediation of any device or software that is
rendered inoperable or non-functional due to the Update, and (iv) we reserve the right, but not the obligations, to
refrain from installing an Update until we have determined, in our reasonable discretion, that the Updates will be
compatible with the configuration of the Environment and materially beneficial to the features or functionality of the
affected software or hardware.
d) Third Party Support. If, in our discretion, a hardware or software issue requires vendor or OEM support, we may
contact the vendor or OEM (as applicable) on your behalf and invoice you for all fees and costs involved in that
process. If the fees or costs are anticipated in advance or exceed $300, we will obtain your permission before
incurring such expenses on your behalf unless exigent circumstances require us to act otherwise.
e) Advice; Instructions. From time to time, we may provide you with specific advice and directions related to the Services
(“Advice”). For example, our Advice may include increasing server or hard drive capacity, increasing CPU power,
replacing obsolete equipment, or requesting that you refrain from engaging in acts that disrupt the Environment or that
make the Environment less secure. You are strongly advised to promptly follow our advice which, depending on the situation,
may require you to make additional purchases or investments in the Environment at your sole cost. We are
not responsible for any problems or issues (such as downtime or security-related issues) caused by your failure to
promptly follow our Advice. If, in our discretion, your failure to follow our Advice renders part or all of the Services
economically or technically unreasonable to provide, then we may terminate the applicable Services for cause by
providing notice of termination to you. Unless specifically and expressly stated in writing by us (such as in a SOW), any
services required to remediate issues caused by your failure to follow our Advice, or your unauthorized modification of
the Environment, as well as any services required to bring the Environment up to or maintain the Minimum
Requirements, are out-of-scope.
f) Prioritization. All Services will be performed on a schedule, and in a prioritized manner, as we deem reasonable and
necessary. Exact commencement / start dates may vary or deviate from the dates we state to you depending on the
Service being provided and the extent to which prerequisites (if any), such as transition or onboarding activities, must be
g) Authorized Contact(s). We will be entitled to rely on any directions or consent provided by your personnel or
representatives who are authorized to provide such directions or consent (“Authorized Contacts”). If no Authorized
Contact is identified in an applicable SOW or if a previously identified Authorized Contact is no longer available to us,
then your Authorized Contact will be the person (i) who accepted the SOW, and/or (ii) who is generally designated by
you during the course of our relationship to provide us with direction or guidance. We will be entitled to rely upon
directions and guidance from your Authorized Contact until we are affirmatively made aware of a change of status of the
Authorized Contact. Changes to your Authorized Contacts must be provided to us in writing (email is sufficient for this
purpose) and will not be effective until confirmed in writing by us. Do not use a ticketing system or help desk request to
notify us about the change of an Authorized Contact; similarly, do not leave a recorded message for us informing us of a
change to your Authorized Contact. We reserve the right, but not the obligation, to delay the Services until we can
confirm the Authorized Contact’s authority within your organization.
h) Insurance. If you are supplied with DYTECH GROUP-owned equipment or accessories (“DYTECH GROUP Equipment”),
you agree to acquire and maintain, at your sole cost, insurance for the full replacement value of that equipment.
DYTECH GROUP must be listed as an additional insured / loss payee on any policy acquired and maintained by you under
this Agreement, and the policy will not be canceled or modified during the term of the applicable Services without prior
notification to DYTECH GROUP. Upon our request, you agree to provide proof of insurance to us, including proof of
payment of any applicable premiums or other amounts due under the insurance policy.
a) Fees. You agree to pay the fees, costs, and expenses charged by us for the Services as described in each SOW or other
written invoice (electronic/emailed invoices are acceptable). You are responsible for sales tax and any other taxes or
governmental fees associated with the Services. If you qualify for a tax exemption, you must timely provide us with a
valid certificate of exemption or other appropriate proof of exemption. You are also responsible for all freight,
insurance, and taxes (including but not limited to import or export duties, sales, use, value add, and excise taxes).
b) Schedule. All undisputed fees will be due and payable in advance of the provision of the Services. If applicable,
recurring payments made by ACH will be deducted from your designated bank account on the first business day of the
month in which the Services are to be provided, or if applicable, your designated credit card will be charged on the
first business day of the month in which the Services are to be provided. Generally, all prices anticipate automatic
monthly recurring payment by you; payments by any other methods may result in increased fees or costs.
c) Nonpayment. Fees that remain unpaid for more than fifteen (15) days after the date on the applicable invoice will be
subject to interest on the unpaid amount(s) until and including the date payment is received, at the lower of either
1% per month or the maximum allowable rate of interest permitted by applicable law. We reserve the right, but not
the obligation, to suspend part or all of the Services without prior notice to you in the event that any portion of
undisputed fees are not timely received by us. Monthly or recurring charges (if applicable) shall continue to accrue
during any period of suspension. Notice of disputes related to fees must be received by us within sixty (60) days after
the applicable Service is rendered or the date on which you pay an invoice, whichever is later; otherwise, you waive
your right to dispute the fee thereafter. A re-connect fee of up to five percent (5%) may be charged to you if we
suspend the Services due to your nonpayment. Time is of the essence in the performance of all payment obligations
You hereby grant to us and our designated third party vendors the right to monitor, diagnose, manipulate, communicate
with, retrieve information from, and otherwise access the Environment solely as necessary to enable us or our vendors, as
applicable, to provide the Services. Depending on the Service, we may be required to install one or more software agents
into the Environment through which such access may be enabled. It is your responsibility to secure, at your own cost and
prior to the commencement of any Services, any necessary rights of entry, licenses (including software licenses), permits
or other permissions necessary for DYTECH GROUP or its vendors to provide Services to the Environment and, if
applicable, at your designated premises, both physically and virtually. Proper and safe environmental conditions must be
provided and assured by you at all times. DYTECH GROUP shall not be required to engage in any activity or provide any
Services under conditions that pose or may pose a safety or health concern to any personnel, or that would require
extraordinary or non-industry standard efforts to achieve.
LIMITED WARRANTIES; LIMITATIONS OF LIABILITY
a) Hardware / Licenses Purchased Through DYTECH GROUP. All hardware, software licenses, peripherals, or accessories
purchased through us (“Third Party Products”) are generally nonrefundable once the product is obtained from our third
party provider or reseller. If you require a refund, then the third party provider’s or reseller’s return policies shall apply.
We do not guarantee that purchased Third Party Products will be returnable, exchangeable, or that re-stocking fees can
or will be avoided. You will be responsible for the payment of all re-stocking or return-related fees charged by the third
party provider or reseller. We will use reasonable efforts to assign, transfer and facilitate all warranties (if any) and
service level commitments (if any) for the Third Party Products to you, but will have no liability whatsoever for the
quality, functionality, or operability of any Third Party Products, and we will not be held liable as an insurer or guarantor
of the performance, uptime, or usefulness of any Third Party Products. All Third Party Products are provided “as is” and
without any warranty whatsoever as between DYTECH GROUP and you (including but not limited to implied warranties).
b) Liability Limitations. This paragraph limits the liabilities arising from the Services as well as the liabilities arising
under this Agreement and any SOW, and is a bargained-for and material part of our business relationship with you.
You acknowledge and agree that DYTECH GROUP would not provide any Services, or enter into any SOW or this
Agreement, unless DYTECH GROUP could rely on the limitations described in this paragraph. In no event shall either
party be liable for any indirect, special, exemplary, consequential, or punitive damages, such as lost revenue, loss of
profits (except for fees due and owing to DYTECH GROUP), savings, or other indirect or contingent event-based
economic loss arising out of or in connection with the Services, this Agreement, any SOW, or for any loss or interruption
of data, technology or services, or for any breach hereof or for any damages caused by any delay in furnishing Services
under this Agreement or any SOW, even if a party has been advised of the possibility of such damages; however,
reasonable attorneys’ fees awarded to a prevailing party (as described below), your indemnification obligations, and any
amounts due and payable pursuant to the non-solicitation provision of this Agreement shall not be limited by the
foregoing limitation. Except for the foregoing exceptions, a responsible party’s (“Responsible Party’s”) aggregate liability
to the other party (“Aggrieved Party”) for damages from any and all claims or causes whatsoever, and regardless of the
form of any such action(s), that arise from or relate to this Agreement (collectively, “Claims”), whether in contract, tort,
indemnification, or negligence, shall be limited solely to the amount of the Aggrieved Party’s actual and direct damages,
not to exceed the amount of fees paid by you (excluding hard costs for licenses, hardware, etc.) to DYTECH GROUP for
the specific Service upon which the applicable claim(s) is/are based during the three (3) month period immediately prior
to the date on which the cause of action accrued or $5,000, whichever is greater. The foregoing limitations shall apply
even if the remedies listed in this Agreement fail of their essential purpose; however, the limitations shall not apply to
the extent that the Claims are caused by a Responsible Party’s willful or intentional misconduct, or gross negligence.
Similarly, a Responsible Party’s liability obligation shall be reduced to the extent that a Claim is caused by, or the result
of, the Aggrieved Party’s willful or intentional misconduct, gross negligence, or to the extent that the Aggrieved Party
failed to reasonably mitigate (or attempt to mitigate, as applicable) the Claims.
Each party (an “Indemnifying Party”) agrees to indemnify, defend, and hold the other party (an “Indemnified Party”)
harmless from and against any and all losses, damages, costs, expenses or liabilities, including reasonable attorneys’ fees,
(collectively, “Damages”) that arise from, or are related to, the Indemnifying Party’s breach of this Agreement. The
Indemnified Party will have the right, but not the obligation, to control the intake, defense and disposition of any claim or
cause of action for which indemnity may be sought under this section. The Indemnifying Party shall be permitted to have
counsel of its choosing participate in the defense of the applicable claim(s); however, (i) such counsel shall be retained at
the Indemnifying Party’s sole cost, and (ii) the Indemnified Party’s counsel shall be the ultimate determiner of the strategy
and defense of the claim(s) for which indemnity is provided. No claim for which indemnity is sought by an Indemnified
Party will be settled without the Indemnifying Party’s prior written consent, which shall not be unreasonably delayed or
a) Term. This Agreement begins on the date on which we provide a Service to you or you accept a SOW (whichever is
earlier) and continues until terminated as described in this Agreement. Each SOW will have its own term and will be
terminated only as provided herein, unless otherwise expressly stated in the SOW. The termination of Services under
one SOW shall not, by itself, cause the termination of (or otherwise impact) this Agreement or the status or progress of
any other Services between the parties. Be aware that a SOW may provide for auto-renewal; please review your
b) Termination Without Cause. Unless otherwise agreed by the parties in writing or otherwise permitted under this
Agreement, no party will terminate this Agreement without cause if, on the date of termination, Services are in progress.
In addition, no party will terminate a Service or applicable SOW without cause prior to the Service’s or SOW’s natural
(i.e., contracted) expiration date. Notwithstanding the foregoing, if DYTECH GROUP decides to cease providing a service
to all of its customers generally, then DYTECH GROUP may terminate the Service or an applicable SOW (or the applicable
portion of the SOW) without cause by providing no less than one hundred and twenty (120) days prior written notice to
you. If you terminate the Services without cause and without DYTECH GROUP’s consent prior to the Services’ contracted
expiration date, then you will be responsible for paying the termination fee described in the “Termination for Cause”
section, below. If no Services under a SOW are in progress, then either party may terminate this Agreement without
cause by providing the other party with five (5) days prior written notice.
c) Termination For Cause. In the event that one party (a “Defaulting Party”) commits a material breach under a SOW or
under this Agreement, the non-Defaulting Party will have the right, but not the obligation, to terminate immediately this
Agreement or the relevant SOW (a “For Cause” termination) provided that (i) the non-Defaulting Party has notified the
Defaulting Party of the specific details of the breach in writing, and (ii) the Defaulting Party has not cured the default
within twenty (20) days (ten (10) days for non-payment by Client) following receipt of written notice of breach from the
non-Defaulting Party. If DYTECH GROUP terminates the Services, this Agreement, or any SOW For Cause, or if you
terminate any Services or a SOW without cause prior to the Services’ contracted expiration date, then DYTECH GROUP
shall be entitled to receive, and you hereby agree to pay to us, all amounts that would have been paid to DYTECH
GROUP had the Services, this Agreement, or SOW (as applicable) remained in full effect, calculated using the fees and
costs in effect as of the date of termination (“Termination Fee”). If you terminate Services, this Agreement, or a SOW
For Cause, then you will be responsible for paying only for those Services that were delivered properly and accepted by
you up to the effective date of termination.
d) Client Activity As A Basis for Termination. In the event that you or any of your staff, personnel, contractors, or
representatives engages in any unacceptable act or behavior that renders it impracticable, imprudent, or unreasonable
to provide the Services to you, then in addition to DYTECH GROUP’s other rights under this Agreement, DYTECH GROUP
will have the right upon providing you with ten (10) days prior written notice, to terminate the Services, this Agreement,
or the applicable SOW For Cause or, at our discretion and if applicable, amend the Services or applicable SOW to
eliminate from coverage any System Malfunction or any equipment or software causing the System Malfunction.
e) Consent. You and we may mutually consent, in writing, to terminate Services, a SOW, or this Agreement at any time.
f) Equipment / Software Removal. Upon the termination of applicable Services for any reason, you will provide us with
access, during normal business hours, to your premises or any other locations at which DYTECH GROUP Equipment or
DYTECH GROUP-supplied software is located to enable us to remove all such items from the premises. If you fail or
refuse to grant DYTECH GROUP access as described herein, or if any of the software is missing or if any of the DYTECH
GROUP Equipment is missing, broken or damaged (normal wear and tear excepted) or any of DYTECH GROUP-supplied
software is missing, we will have the right to invoice you for, and you hereby agree to pay immediately, the full
replacement value of any and all missing or damaged items. Certain services may require the installation of software
agents in the Environment (“Software Agents”). You agree not to remove, disable, circumvent, or otherwise disrupt any
Software Agents unless we explicitly direct you to do so.
g) Transition; Deletion of Data. In the event that you request our assistance to transition away from our services, we will
provide such assistance if (i) all fees due and owing to us are paid to us in full prior to DYTECH GROUP providing its
assistance to you, and (ii) you agree to pay our then-current hourly rate for such assistance with up-front amounts to be
paid to us as we may require. For the purposes of clarity, it is understood and agreed that the retrieval and provision of
passwords, log files, administrative server information, or conversion of data are transition services, and are subject to
the preceding requirements. You also understand and agree that any software configurations that we custom create or
program for you are our proprietary information and shall not be disclosed to you under any circumstances. Unless
otherwise expressly stated in a SOW, we will have no obligation to store or maintain any Client data in our possession
following the termination of the applicable Services, this Agreement and/or the applicable SOW. We will be held
harmless for, and indemnified by you against, any and all claims, costs, fees, or expenses incurred by either party that
arise from, or are related to, our deletion of your data beyond the time frames described in this section.
a) Response. We respond to any notification received by us of any error, outage, alarm, or alert pertaining to the
Environment in accordance with the priority table(s) supplied to you by us. In no event will we be responsible for delays in
our response or our provision of Services during (i) those periods of time covered under the Transition Exception (defined
below), or (ii) periods of delay caused by Client-Side Downtime (defined below), Vendor-Side Downtime (defined below)
or (iii) periods in which we are required to suspend the Services to protect the security or integrity of the Environment or
our equipment or network, or (iv) delays caused by a force majeure event.
i) Scheduled Downtime. For the purposes of this Agreement, Scheduled Downtime will mean those hours, as
determined by us but which will not occur between the hours of 9:00 AM and 5:00 PM Mountain Time, Monday
through Friday without your authorization or unless exigent circumstances exist, during which time we will perform
scheduled maintenance or adjustments to the Environment. We will use our best efforts to provide you with at
least twenty-four (24) hours of notice prior to scheduling Scheduled Downtime.
ii) Client-Side Downtime. We will not be responsible under any circumstances for any delays or deficiencies in the
provision of, or access to, the Services to the extent that such delays or deficiencies are caused by your actions or
omissions (“Client-Side Downtime”). Client-Side Downtime includes, but is not limited to, any period of time during
which we require your participation or we require information, directions, or authorization from you but cannot
reach your Authorized Contact(s).
iii) Vendor-Side Downtime. We will not be responsible under any circumstances for any delays or deficiencies in
the provision of, or access to, the Services to the extent that such delays or deficiencies are caused by third party
service providers, third party licensors, or “upstream” service or product vendors.
b) Expenses. Any costs or expenses that we incur as a result of providing the Services during a national, state, or local
emergency or during a period in which there are fuel, manpower, or other national or local shortages (“State of
Emergency”) will be invoiced and payable by you. By way of example, such expenses may include incremental increases
in the cost of gasoline or electrical power, or the purchase of health or safety equipment reasonably necessary to provide
the Services to you.
c) Transition Exception. You acknowledge and agree that for the first forty-five (45) days following the commencement date
of any Service, as well as any period of time during which we are performing off-boarding-related services (e.g., assisting
you in the transition of the Services to another provider, terminating a service, etc.), the response time commitments
provided to you will not apply to us, it being understood that there may be unanticipated downtime or delays related to
those activities (the “Transition Exception”).
a) Defined. For the purposes of this Agreement, Confidential Information means any and all non-public information
provided by one party (a “Discloser”) to the other party (a “Recipient”), including but not limited to customer-related
data, customer lists, internal documents, internal communications, proprietary reports and methodologies, and related
information. Confidential Information will not include information that: (i) has become part of the public domain
through no act or omission of the Recipient, (ii) was developed independently by the Recipient, or (iii) is or was
lawfully and independently provided to the Recipient prior to disclosure by the Discloser, from a third party who is not
and was not subject to an obligation of confidentiality or otherwise prohibited from transmitting such information.
b) Use. The Recipient will keep the Confidential Information it receives fully confidential and will not use or disclose such
information to any third party for any purpose except (i) as expressly authorized by the Discloser in writing, or (ii) as
needed to fulfill its obligations under this Agreement, or (iii) as required by any law, rule, or industry-related regulation.
c) Due Care. The Recipient will exercise the same degree of care with respect to the Confidential Information it receives
from the Discloser as it normally takes to safeguard and preserve its own confidential and proprietary information, which
in all cases will be at least a commercially reasonable level of care.
d) Compelled Disclosure. If a Recipient is legally compelled (whether by deposition, interrogatory, request for documents,
subpoena, civil investigation, demand or similar process) to disclose any of the Confidential Information, and provided
that it is not prohibited by law from doing so, the Recipient will immediately notify the Discloser in writing of such
requirement so that the Recipient may seek a protective order or other appropriate remedy and/or waive the
Discloser’s compliance with the provisions of this Section. The Recipient will use its best efforts, as directed by the
Discloser and at the Discloser’s expense, to obtain or assist the Recipient in obtaining any such protective order. Failing
the entry of a protective order or the receipt of a waiver hereunder, the Recipient may disclose, without liability
hereunder, that portion (and only that portion) of the Confidential Information that the Recipient has been advised, by
written opinion from its counsel (which shall be shared with the Discloser), that the Recipient is legally compelled to
e) Additional NDA. In our provision of the Services, you and we may be required to enter into one or more additional
nondisclosure agreements (each an “NDA”) for the protection of a third party’s Confidential Information (such as, for
example, a business associate agreement). In that event, the terms of the NDA will be read in conjunction with the terms
of the confidentiality provisions of this Agreement, and the terms that protect confidentiality most stringently shall
govern the use and destruction of the relevant Confidential Information.
ADDITIONAL TERMS; THIRD PARTY SERVICES
a) EULAs. Portions of the Services may require you to accept the terms of one or more third party end user license
agreements (“EULAs”). If the acceptance of a EULA is required in order to provide the Services to you, then you hereby
grant us permission to accept the EULA on your behalf. EULAs may contain service levels, warranties and/or liability
limitations that are different than those contained in this Agreement. You agree to be bound by the terms of such EULAs
and will look only to the applicable third party provider for the enforcement of the terms of such EULAs. If, while
providing the Services, we are required to comply with a third-party EULA and the third party EULA is modified or
amended, we reserve the right to modify or amend any applicable SOW with you to ensure our continued compliance
with the terms of the third party EULA.
b) Third Party Services. Portions of the Services may be acquired from, resold from, and/or rely upon the services of, third
party vendors, manufacturers, or providers (“Third Party Provider”). Third Party Providers may provide services such as
data hosting services, help desk services, malware detection services, domain registration services, and data
backup/recovery services (each, a “Third Party Service”). Not all Third Party Services will be expressly identified as being
provided by a Third Party Vendor, and at all times we reserve the right to utilize the services of any Third Party Provider or
to change Third Party Providers in our sole discretion as long as the change does not materially diminish the Services that
we are obligated to provide to you. Please note: You understand and agree that Third Party Providers are not our
contractors, subcontractors, or otherwise under our managerial or operational control. While we will endeavor to
facilitate a workaround for the failure of a Third Party Service, we will not be responsible, and will be held harmless by
you, for any error or failure of any Third Party Service as well as the failure of any Third Party Provider to provide such
services to DYTECH GROUP or to you.
c) Data Loss. Under no circumstances will we be responsible for any data lost, corrupted, or rendered unreadable due to (i)
communication and/or transmissions errors or related failures, (ii) equipment failures (including but not limited to silent
hardware corruption-related issues), or (iii) our failure to backup or secure data from portions of the Environment that
were not expressly designated to receive such services in the SOW, nor will we be responsible for the recovery of data
due to any of the foregoing. Unless expressly stated in writing by us, we do not warrant or guarantee that any
maintained storage device or functionality, data backup device or functionality, or load balancing functionality will
operate in an error-free manner.
d) BYOD. You hereby represent and warrant that we are authorized to access all devices, peripherals and/or computer
processing units, including mobile devices (such as notebook computers, smart phones and tablet computers) that are
connected to the Environment (collectively, “Devices”), regardless of whether such Devices are owned, leased or
otherwise controlled by you. Unless otherwise stated in writing by us, Devices covered under a SOW will not receive or
benefit from the Services while the devices are powered off, detached from, or unconnected to, the Environment. Client
is strongly advised to refrain from connecting Devices to the Environment where such devices are not previously
known to us and are not expressly covered under a managed service plan from us (“Unknown Devices”). We will not
be responsible for the diagnosis or remediation of any issues in the Environment caused by the connection or use of
Unknown Devices in the Environment, and we will not be obligated to provide the Services to any Unknown Devices.
e) Equipment. All DYTECH GROUP Equipment is licensed to you, and is neither owned by you nor leased to you. Upon the
termination of applicable Services, your license to use the DYTECH GROUP Equipment shall immediately terminate, and
thereafter all DYTECH GROUP Equipment must be returned to us immediately at your expense. All configurations on the
DYTECH GROUP Equipment are our proprietary information and will not be circumvented, modified, or removed by you
without our prior written consent.
Each party is, and will remain, the owner and/or licensor of all works of authorship, patents, trademarks, copyrights and
other intellectual property owned by such party (“Intellectual Property”), and nothing in this Agreement, any SOW, or the
provision of any Service shall be deemed to convey or grant any ownership rights or goodwill in one party’s Intellectual
Property to the other party. For the purposes of clarity, you understand and agree that we own any software, codes,
algorithms, or other works of authorship that we create while providing the Services to you. If we provide licenses to you for
third party software, then you understand and agree that such software is licensed, and not sold, to you. You are allowed to
use such third party software subject to the terms and conditions (i) of this Agreement, (ii) of the applicable SOW, (iii) written
directions that we supply to you, and (iv) any applicable EULA; no other uses of such third party software are permitted. To
the maximum extent permitted by applicable law, we make no warranty or representation, either expressed or implied with
respect to third party software or its quality, performance, merchantability, or fitness for a particular purpose.
Except for undisputed collections actions to recover fees due to us (“Collections”), any dispute, claim or controversy arising
from or related to this Agreement, including the determination of the scope or applicability of this agreement to arbitrate,
shall be settled by arbitration before one arbitrator who is mutually agreed upon by the parties. The arbitration shall be
administered and conducted by the American Arbitration Association (the “AAA”) or if there is no AAA-certified arbitrator
available within a twenty (20) mile radius of our office, then by any arbitration forum as determined by us, pursuant to the
selected forum’s arbitration rules for commercial disputes (the “Rules”). In the event of any inconsistency between the
Rules and the procedures set forth in this paragraph, the procedures set forth in this paragraph will control. The
arbitrator will be experienced in contract, intellectual property and information technology transactions. If the parties
cannot agree on an arbitrator within fifteen (15) days after a demand for arbitration is filed, the arbitration venue shall
select the arbitrator. The arbitration shall take place in our office unless we agree to a different venue. The arbitrator will
determine the scope of discovery in the matter; however, it is the intent of the parties that any discovery proceedings be
limited to the specific issues in the applicable matter, and that discovery be tailored to fulfill that intent. Initially, the cost
of the arbitration shall be split evenly between the parties; however, the party prevailing in the arbitration shall be
entitled to an award of its reasonable attorneys’ fees and costs.
a) Compliance. Unless otherwise expressly stated in a SOW, the Services are not intended, and will not be used, to bring
Client into full regulatory compliance with any rule, regulation, or requirement that may be applicable to Client’s
business or operations. Depending on the Services provided, the Services may aid Client’s efforts to fulfill regulatory
compliance; however, the Services are not (and should not be used as) a compliance solution.
b) Disclosure. You warrant and represent that you know of no law or regulation governing your business that would
impede or restrict our provision of the Services, or that would require us to register with, or report our provision of the
Services (or the results thereof), to any government or regulatory authority. You agree to promptly notify us if you
become subject to any of the foregoing which, in our discretion, may require a modification to the scope or pricing of
the Services. Similarly, if you are responsible under any applicable privacy law or security regulation or certification (such
as HIPAA or CMMC), then you agree to identify to us any data or information subject to protection under that law prior to
providing such information to us or, as applicable, prior to giving us access to such information.
c) Virtual Security. You understand and agree that no security solution is one hundred percent effective, and any
security paradigm may be circumvented and/or rendered ineffective by certain malware, such as certain ransomware
or rootkits that were unknown to the malware prevention industry at the time of infection, and/or which are
downloaded or installed into the Environment. We do not warrant or guarantee that all malware or malicious activity
will be capable of being detected, avoided, quarantined, or removed, or that any data deleted, corrupted, or encrypted
by such malware (“Impacted Data”) will be recoverable. Unless otherwise expressly stated in writing by us, the
recovery of Impacted Data is out-of-scope. Moreover, unless expressly stated in writing by us, we will not be
responsible for activating multifactor authentication in any application in or connected to the Environment. You are
strongly advised to (i) educate your employees to properly identify and react to “phishing” activity (i.e., fraudulent
attempts to obtain sensitive information or encourage behavior by disguising oneself as a trustworthy entity or
person through email), and (ii) obtain insurance against cyberattacks, data loss, malware-related matters, and
privacy-related breaches, as such incidents can occur even under a “best practice” scenario. Unless a malware- related
incident is caused by our intentionally malicious behavior or our gross negligence, we are held harmless from any costs,
expenses, or damages arising from or related to such incidents.
d) Physical Security. You agree to implement and maintain reasonable physical security for all managed hardware and
related devices in your physical possession or control. Such security measures must include (i) physical barriers, such as
door and cabinet locks, designed to prevent unauthorized physical access to protected equipment, (ii) an alarm system
to mitigate and/or prevent unauthorized access to the premises at which the protected equipment is located, (iii) fire
detection and retardant systems, and (iv) periodic reviews of personnel access rights to ensure that access policies are
being enforced, and to help ensure that all access rights are correct and promptly updated.
e) Non-Solicitation. Each party (a “Restricted Party”) acknowledges and agrees that during the term of this Agreement
and for a period of one (1) year following the termination of this Agreement, the Restricted Party will not, individually
or in conjunction with others, directly or indirectly solicit, induce or influence any of the other party’s employees with
whom the Restricted Party worked to discontinue or reduce the scope of their business relationship with the other
party, or recruit, solicit or otherwise influence any employee of the other party with whom the Restricted Party
worked to discontinue his/her employment or agency relationship with the other party. In the event of a violation of
the terms of the restrictive covenants in this section, the parties acknowledge and agree that the damages to the other
party would be difficult or impracticable to determine, and in such event, the Restricted Party will pay the other party
as liquidated damages and not as a penalty an amount equal to one hundred thousand dollars ($100,000) or the
amount that the other party paid to that employee in the one (1) year period immediately preceding the date on
which the Restricted Party violated the foregoing restriction, whichever is greater. In addition to and without limitation
of the foregoing, any solicitation or attempted solicitation for employment directed to a party’s employees by the
Restricted Party will be deemed to be a material breach of this Agreement, in which event the affected party shall have
the right, but not the obligation, to terminate this Agreement or any then-current SOW immediately For Cause.
f) Collections. If we are required to send your account to Collections or to start any Collections-related action to recover
undisputed fees, we will be entitled to recover all costs and fees we incur in the Collections process including but not
limited to reasonable attorneys’ fees and costs.
g) Assignment. Neither this Agreement, any SOW, nor any Service may be assigned or transferred by a party without
the prior written consent of the other party. This Agreement will be binding upon and inure to the benefit of the
parties hereto, their legal representatives, and permitted successors and assigns. Notwithstanding the foregoing, we
may assign our rights and obligations hereunder to a successor in ownership in connection with any merger,
consolidation, or sale of substantially all of the assets of our business, or any other transaction in which ownership of
more than fifty percent (50%) of our voting securities are transferred; provided, however, that such assignee expressly
assumes our obligations hereunder in writing.
h) Amendment. Unless otherwise expressly permitted under this Agreement, no amendment or modification of
this Agreement or any SOW will be valid or binding upon the parties unless such amendment or modification is
originated in writing by DYTECH GROUP, specifically refers to this Agreement or the SOW being amended, and is
accepted in writing (email or electronic signature is acceptable) by you.
e) Time Limitations. The parties mutually agree that, unless otherwise prohibited by law, any action for any matter
arising out of or related to any Service, this Agreement, or any SOW (except for issues of nonpayment by Client) must
be commenced within six (6) months after the cause of action accrues or the action is forever barred.
f) Severability. If any provision hereof or any SOW is declared invalid by a court of competent jurisdiction, such provision
will be ineffective only to the extent of such invalidity, illegibility or unenforceability so that the remainder of that
provision and all remaining provisions will be valid and enforceable to the fullest extent permitted by applicable law.
g) Other Terms. We will not be bound by any terms or conditions printed on any purchase order, invoice,
memorandum, or other written communication supplied by you unless we have expressly and specifically accepted
such other terms in writing.
h) No Waiver. The failure of either party to enforce or insist upon compliance with any of the terms and conditions of
this Agreement, the temporary or recurring waiver of any term or condition of this Agreement, or the granting of an
extension of the time for performance, will not constitute an Agreement to waive such terms with respect to any other
i) Merger. This Agreement, together with any and all SOWs and each applicable SOW, sets forth the entire
understanding of the parties and supersedes any and all prior agreements, arrangements or understandings related to
the Services; however, any payment obligations that you have or may have incurred under any prior superseded
agreement are not nullified by this Agreement and remain in full force and effect. No representation, promise,
inducement or statement of intention has been made by either party which is not embodied herein. We will not be
bound by any of our agents’ or employees’ representations, promises or inducements if they are not explicitly set forth
in this Agreement or any SOW. Any document that is not expressly and specifically incorporated into this Agreement
or a SOW will act only to provide illustrations or descriptions of Services to be provided and will not modify this
Agreement or provide binding contractual language between the parties. The foregoing sentence shall not apply to
any business associate agreement required under HIPAA, which the parties may (if required) enter into after the
Effective Date of this Agreement.
j) Force Majeure. Neither party will be liable to the other party for delays or failures to perform its obligations because
of circumstances beyond such party’s reasonable control. Such circumstances include, but will not be limited to, any
intentional or negligent act committed by the other party, or any acts or omissions of any governmental authority,
natural disaster, act of a public enemy, acts of terrorism, riot, sabotage, disputes or differences with workmen, power
failure, communications delays/outages, delays in transportation or deliveries of supplies or materials, cyberwarfare,
cyberterrorism, or hacking, malware or virus-related incidents that circumvent then-current anti-virus or anti-malware
software, and acts of God.
k) Survival. The provisions contained in this Agreement that by their context are intended to survive termination or
expiration of this Agreement will survive. If any provision in this Agreement is deemed unenforceable by operation of
law, then that provision shall be excised from this Agreement and the balance of this Agreement shall be enforced in
l) Insurance. DYTECH GROUP and you will each maintain, at each party’s own expense, all insurance reasonably required
in connection with this Agreement or any SOW, including but not limited to, workers compensation and general
liability. We agree to maintain a general liability policy with a limit not less than $1,000,000 per occurrence. All of the
insurance policies described herein will not be canceled, materially changed or renewal refused until at least thirty (30)
calendar days written notice has been given to the other party by certified mail.
m) Governing Law; Venue. This Agreement and all Services will be governed by, and construed according to, the laws of
the state of Florida. You hereby irrevocably consent to the exclusive jurisdiction and venue of Orange County, Florida
for any and all claims and causes of action arising from or related to this Agreement.
n) No Third Party Beneficiaries. The Parties have entered into this Agreement solely for their own benefit. They intend
no third party to be able to rely upon or enforce this Agreement or any part of this Agreement.
o) Usage in Trade. It is understood and agreed that no usage of trade or other regular practice or method of dealing
between the Parties to this Agreement will be used to modify, interpret, or supplement in any manner the terms of
p) Business Day. If a time period set forth in this Agreement expires on a day other than a business day in Orange County,
Florida, then that time period will be extended to and through the next succeeding business day in Orange County,
q) Notices; Writing Requirement. Where notice is required to be provided to a party under this Agreement, such notice
may be sent by U.S. mail, overnight courier, fax, or email as follows: notice will be deemed delivered three (3) business
days after being deposited in the United States Mail, first class mail, certified or return receipt requested, postage
prepaid, or one (1) day following delivery when sent by FedEx or other overnight courier, or one (1) day after notice is
delivered by fax or email. Notice sent by email will be sufficient only if (i) the sender emails the notice to the last
known email address of the recipient, and (ii) the sender includes itself in the “cc” portion of the email and preserves
the email until such time that it is acknowledged by the recipient. All electronic documents and communications
between the parties, including email, will satisfy any “writing” requirement under this Agreement.
r) Independent Contractor. DYTECH GROUP is an independent contractor, and is not your employer, employee, partner,
s) Contractors. Generally, we do not utilize contractors to perform onsite services (such as equipment installation,
network wiring, etc.); however, should we elect to contract a portion of those services to a third party, we will
guarantee that work as if we performed the work ourselves. For the purposes of clarity, you understand and agree
that Third Party Services are resold and not contracted services, and providers of Third Party Services are not our
contractors or subcontractors.
t) Data & Service Access. Some of the Services may be provided by persons outside of the United States and/or your data
may occasionally be accessed, viewed, or stored on secure servers located outside of the United States. You agree to
notify us if your company requires us to modify these standard service provisions, in which case additional (and
potentially significant) costs will apply.
Dytech Group, Inc., 905 S. Lake Jessup, Oviedo, FL 32765 407-678-8300
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