If you’re busy running your business, you don’t have time to answer IT-related questions or troubleshoot problems. That’s why our clients love our Orlando IT help desk services. 

As an IT support service provider, we field a lot of questions regarding the different IT solutions that we offer. One of our most popular services is our Orlando IT help desk, which is an on-call computer support service helping small to medium-sized businesses manage their technology hardware and software. 

Orlando IT Help Desk: Our Most Frequently Asked Questions

What kind of issues does your help desk service address?

Our help desk can assist your company with a variety of common problems, including:

• Hardware configurations
• PC and network problems
• Installation and updating software applications
• Removal of viruses
• Removal of malware
• Remote data backup and recovery
• Connection issues with printers and other devices
• And more

Do I need to wait for on-site support?

No, one great aspect of this service is that our IT support team is often able to resolve issues remotely, which means an on-the-spot response to your problem. While some issues will require in-person service, many will not. This offers as little disruption to business operations as possible and gets you and your employees back to work faster.

What are the operating hours of Dytech’s Orlando IT help desk?

One of the greatest advantages of our help desk services is that they are available 24 hours a day, 7 days a week, 365 days a year. This means that we are able to serve your small to medium-sized company, no matter when your industry does business. 

We understand that IT problems can occur at the most inconvenient times, so you won’t have to wait for normal business hours to reach our U.S.-based computer support professionals.

Do you provide services beyond help desk support?

Yes, in addition to our Orlando IT help desk, we also offer:

• Managed services
• IT security solutions
• Cloud IT solutions
• Cloud hosting
• Business IT support
• Data protection

When you find a great IT service provider, you want to retain them for all of your IT needs. In this review, Linda H. shares how happy her company has been while working with Dytech Group:

Our company, Carpenter Claydon Advisors, has been using Dytech Group for over 10 years.  We are very satisfied with them.  They are professional, knowledgeable, responsive and up to date with technology.  They provide excellent IT services with a friendly and efficient team.

Dytech Group – Your Full-Service IT Solution

We’ve been providing IT support and consulting services for companies in Orlando and the state of Florida since 1982. Technology has changed significantly since we first opened our doors, and we’ve maintained the same industry-leading standards with every innovation. Contact us today to learn more about what we can do to help your business use IT for growth.